China: The Art of No

Talk Talk China ponders customer service in China, which hasn't improved despite the booming economy. He reflects on asking for a bar of soap right behind the counter and being told “We don't have it.”

Start the conversation

Authors, please log in »

Guidelines

  • All comments are reviewed by a moderator. Do not submit your comment more than once or it may be identified as spam.
  • Please treat others with respect. Comments containing hate speech, obscenity, and personal attacks will not be approved.