#DearEgyptAir, Better Service Please · Global Voices
Jillian C. York

Over the past few years it has become apparent that, if one has a loud enough voice and a big enough audience — not to mention a good sense of humor — social media can serve as a great platform for change.  And while that often means political or social change, it can also mean — as famous blogger Heather Armstrong, aka Dooce, has proven — the ability to get a major company to listen to your complaints.
Fed up with EgyptAir's service, English-Egyptian writer Amy Mowafi took to Twitter early Wednesday morning to gripe about her experience booking with the airline:
It has LITERALLY taken me an HOUR to bloody book my ticket @flyegyptair on the phone #FML
Adding a hashtag, Mowafi encouraged followers to tweet their own complaints about the airline:
To all those who've been tortured by @flyegyptair please join me in my plight to get them to answer and explain themselves #DearEgyptAir
Many quickly followed suit.  Waleed Mowafi (@WallyMow) added:
#DearEgyptAir Sometimes when i'm at home I rub sandpaper on my arms because i miss the feel of the Egypt Air blankets @flyegyptair
Mai Eldib (@14inchHEELS) complained:
#DearEgyptAir would it be possible for me to once fly without having pilots smoking in the cockpit @AmyMowafi
@Mayounah had a more pressing concern:
#DearEgyptAir plz don't roll your eyes at me when I complain water is dripping from your ac on board…I'm pretty sure it is an issue
Many were focused on the culinary “delights” offered by the airline.  @ShadenFawaz said of the cake:
#DearEgyptAir have you tried eating that “cake” that you serve!? Well it's not food in case you haven't noticed
@LailaShentenawi quipped:
#DearEgyptAir U make sure no one boards with a nail file! Yet u ignore that if someone got hit with the bread u serve he/she could die!
Waleed Mowafi mocked:
#DearEgyptAir I think you guys are pushing culinary boundaries by creating a fish, chicken & meat dish that all taste the same @flyegyptair
@MarwaAyad was a little more straightforward:
#DearEgyptAir Who prepares and cooks those meals? Seriously who?