Unspun complains about the lack of crisis management training in Indonesia after observing the way the authorities handled the crash of an private airline plane. Relatives were given conflicting messages on the status of the plane by different parties. “The first rule of anyone handling a crisis-like situation is to establish the facts. You establish the facts by verifying reports from several sources before going public with it. This is what the Transport Minister Hatta Rajasa failed to do when he blindly announced that the wreckage of KI 574 had been found and that there were 12 survivors.”