On 22 May, a domestic Pakistan International Airline (PIA ) flight departing from Lahore , in Punjab province, to Karachi, in Sindh province, crashed minutes before landing — killing all but two  of the 99 people on board.  Of the passengers, most of whom were flying to celebrate Eid  with loved ones, nine  were children. The plane crashed into a residential area causing 11 on-the-ground injuries  and one death, it also damaged several homes.
As the grieving families attempted to identify their loved ones, many decried the ineptitude of competing local governments and the airline company. The role of the media  and the spread of misinformation about the crash has also been deplored.
Lack of coordination between Sindh and Punjab delays identification efforts
The extent of physical damage to the victims meant that the only option for successful identification was via DNA matching. The victim's families were asked to give DNA samples; however, the process was quickly coopted by disagreements between the Punjab and Sindh state authorities. Sindh Provincial Minister for Health and Population Welfare Dr. Azra Fazal Pechuho did not allow the Punjab Forensic Science Agency (PFSA)  to take the DNA samples back to Lahore (1200 km away) in Punjab province. Instead, she declared  that the DNA sampling would take place at the Forensic/Genome Lab  at nearby Karachi University in Sindh province.
A week after the crash, many families complained  that they were still waiting for authorities to inform them about the identities and the process for retrieval of their loved ones. Some also stated  that Punjab province had a better forensic lab which could provide the results within a day.
1 week on,mother who lost 2 children in #PIACrash  still trying to find their remains
Flawed DNA sampling & delay in results adding to the pain of victims
I wish Pak govt rather than get 2gether in saving head of PIA,ensure the quick identification process
— Nida Peerzada (@PeerzadaNida) May 30, 2020 
The bodies were taken to two different hospitals in Karachi where some families tried to find loved ones by identifying their personal belongings. Faisal Edhi , the head of social welfare organization Edhi Foundation, expressed concern  after 19 bodies were forcefully taken by families without DNA testing:
…since the bodies were badly burnt, there are high chances that they were wrongly identified, considering that there are possibilities of deceased belongings getting exchanged.
This led to a further delay in the identification process of the rest of the bodies.
Arif Iqbal Faruqui's wife and three children were among the passengers, and while his wife and one child were identified early in the process, two children were not. In a Facebook video , he appealed to Prime Minister Imran Khan  for help.
With the help of Faruqi's brother-in-law, Faizullah Jawad,  and Dr. Khurram, the head of the Punjab Forensic and DNA Lab, that Faruqi found his two children after almost a week. He said  that the system needed improvement to handle something like this in the future.
The role of PIA
Families voiced  their concerns about the indifferent attitude of PIA, the lack of coordination, and handling of the situation by the departments concerned. Relatives complained  about the unprofessional and insensitive conduct of the airline's staff while communicating or answering queries.
Adil Rahman, who lost both his parents in the crash,  tweeted about PIA's ‘callous, insensitive, and incompetent behaviour, and in subsequent tweets also described his ordeal.
I lost both my parents in this tragic & horrific crash. I submit to Allah’s will. However the ordeal we are suffering at the hands of #PIA  is inexcusable. Callous, Insensitive, incompetent…. #PIAPlaneCrash 
— Adil Rahman (@Arnahstl) May 26, 2020 
@Official_PIA  it has been 4 days, how hard is it to organize a communication protocol that is both accurate and compassionate. Why are we getting multiple phone calls at every shift change asking extremely crudely, “aap ko bodies mil gai hain?”
— Adil Rahman (@Arnahstl) May 26, 2020 
Adil Rahman was also only able to identify his parents after a week .
In a phone interview with Asif Khan, brother-in-law to PIA air hostess Amna Irfan, Khan stated:
My brother and her father went to Karachi to give DNA samples. PIA had assured us that they will help us find her and on 30 May her body reached Lahore. Funeral prayers were offered at the airport first and then at our house.
On June 4, Sindh Chief Minister Syed Murad Ali Shah finally announced  that 94 bodies had been handed over to their relatives after identification.
#PlaneCrash  Update: So far a total of 94 bodies have been identified and all 94 bodies have been handed over to their families. 3 bodies remaining to be identified.
— Health and Population Welfare Department, Sindh (@SindhHealthDpt) June 4, 2020 
President of Pakistan, Dr. Arif Alvi, also asked  Chief Executive Officer of PIA, Air Marshal Arshad Malik, to ensure that the families of the plane crash victims are compensated.