A Hong Kong Businessman Sparks Backlash After Blaming Muslims for His Restaurant's Failure in Malaysia

Chinese Dim Sum. Image from Flickr user Jason Jacobs CC:AT

This post was originally published on July 7, 2017 in Chinese on citizen media outlet inmediahk.net.

A popular Hong Kong-based dim sum Restaurant, Tin Ho Wan, decided to shut down its business in Malaysia on July 4 after entering the Malaysian market three years ago. When explaining the decision to Hong Kong media outlets, the founder of the Michelin-starred restaurant, Mak Gui Pui, said the business failed because of cultural differences — the majority of the population in Malaysia is Muslim and don’t eat pork, while pork is the main ingredient in dim sum dishes like BBQ pork bun and shao mai (steamed pork dumpling).

It was for this reason, he said, that the restaurant did not have enough customers and suffered from heavy losses. He also compared running a Chinese restaurant in Malaysia to “operating a sauna business in a remote desert.”

The news triggered some discussion among Malaysian Chinese. Many have argued that it is irresponsible for Mak Gui Pui to blame Muslim culture for his business failure.

The Chinese Cross-Border Question and Answer project interviewed a Malaysian Chinese citizen journalist, Wan Qing, about the issue.


Q: The founder of Michelin-starred restaurant Tin Ho Wan said that the main reason for the business closing in Malaysia is related to the fact that people in Malaysia do not like pork. Is this true? What is the main reason?

A: 根據媒體報導以及麥生事後承認,添好運倒閉結業的根本原因是營業虧損89.6萬,短期內無法轉虧為盈。這裡涉及更多的應是其商業模式出現問題。如果麥生有做市場調查,就應該深知大馬點心舖非常普及,叉燒包處處可得,要吃點心在街邊大排檔就有,添好運所謂「即叫即蒸」的特色,來到食材新鮮多元的大馬,不見得會有多少優勢。米其林(港譯米芝蓮)一星的光環,確實能吸引一些人排隊品嚐,但若要深入平民日常,不會是首選。

A: According to media reports and further clarification from Mr. Mak, the main reason behind the shutter is the heavy loss of approximately 896,000 Malaysian Ringgit (288,000 US dollars), from which they could not recover in a short period of time. The real issue is related to business strategy — if Mr. Mak has conducted market research, he should have known there are a huge number of dim sum restaurants in Malaysia. You can found BBQ pork bun everywhere at food stands. The selling point of “steam upon order” is not appealing in Malaysia as the food culture is so diverse and dishes are always freshly cooked. The Michelin star attracted some people to line up, but it won’t be people’s primary choice in their everyday lives.

Moreover, the two Tin Ho Wan restaurants were located in Kuala Lumpur and Selangor’s shopping malls. While the influx of customers is huge and there had been very long queues outside the restaurants in the beginning, the expensive rent must have raised operation costs. According to reactions from Malaysian netizens on Facebook, the price of Tin Ho Wan is too high, the quality of food is so and so, service is poor and the flavors of the dishes were not localized. These are more likely the main reasons for its failure. Actually, in the shopping mall home to Tin Ho Wan’s branch, there is another dim sum restaurant competitor. It has a large number of customers and they also sell dim sum with pork. How come it has not been suffered from a lack of customers because of Muslim pork-less food culture?

Q: 馬來西亞的華人人口是否太少,需求不足,所以一般華人飲食業經營都會不容易?

Q: Is the Chinese population too small in Malaysia for Chinese restaurant operators to survive in the market?

A: 首先,根據2016年人口統計,大馬華人人口665萬,佔全國人口23.4%,絕非報導中麥生估計的僅僅一成。當然,並非所有華人都吃豬肉,但也不要忘記,不是所有非華人就是吃不得豬肉的穆斯林。

A: According to the 2016 census, there are about 6.65 million Chinese in Malaysia, which is equal to 23.4 percent of the national population. Mr. Mak’s claim that only 10 percent of the total population is Chinese is wrong. Of course, not all Chinese eat pork, but at the same time, not all non-Chinese are non-pork-eating Muslims.

Those who have a basic understanding of Malaysia would have known that Malaysia has been greatly influenced by Hong Kong movie and TV culture, they embrace the food culture and would not reject it. At the same time, Hong Kong's entertainment industry has depended on the overseas Chinese market, and the entertainment sector has also invested in food businesses in Malaysia. There is nothing new about the sector.

The 6.65 million Chinese population is equal to 90 percent of Hong Kong's population, so it can support the Chinese restaurant business. The core issue is that a sustainable business should not be dependent on reputation only.

Q: 為甚麼事件好像引起不少馬來西亞華人的反感?

Q: Why is the Malaysian Chinese community so upset about this news?


A: The news has triggered a huge number of criticisms from netizens because they found Mr. Mak’s explanation to be off the mark.

Tin Ho Wan use of cultural differences as an explanation is an attempt to paint a picture of a cultural minority versus the Malaysian Muslim majority. At the same time, there is a sense of cultural superiority in the presentation.

The majority of overseas investment in Malaysia just wants a share in the Chinese market but has not done enough research into the country’s diverse cultures. They impose their own culture onto the community, which has resulted in a sense of cultural superiority and hence a failure in business. It is regretful that the business blames its failure on local customers’ preferences.

It is more genuine and convincing to say that [Tin Ho Wan's] BBQ pork bun failed to cater to customers’ tastes than to say that Malaysians cannot eat BBQ pork bun [because of Muslim culture].

The reaction is also due to the fact that Malaysian Chinese really love pork. Have you heard of Bak Kut Teh and Glass BBQ pork? Though Malaysia has religious conflicts, it has nothing to do with the closure of Tin Ho Wan. I would say, please do not project your stereotypes onto the imaginary other and do more homework for your business strategy.



    F.N.B. business all are facing bad time.
    Malaysian are vry careful wth spending.
    Rental too high.
    Parking is problems.
    Jobless is high.
    Every one saving for raining seasons.

    • Soon Huat

      The majority food outlets in Malaysia do not serve good food nowadays and still many consumers have high tolerance against this and willing to spend money on food with no good taste. If people are not happy with Tim Ho Wan, their food must be really horrible.

  • Jamal Hussain

    Silly businessman who did not do market research before opening a business and now even more silly – admits it. Jamal.

    • Tan

      Spot on. How can you operate a business in a foreign country without knowing the culture and market survey. Penny wise, pound foolish.

      • Lisa

        There is a very good chance he did do a market survey, and it told him that his business would do well and thrive.

        The fact is there are a number of non-halal dim sum restaurants in Malaysia and they’re doing very well.

        His problem is his arrogance. He thought the Tim Ho Wan name and the reputation of a Michelin star back in Hong Kong would be able to sustain it. Malaysians aren’t so easily dazzled, ok? No one is going to keep paying good money for bad dim sum when there are countless other, better places to eat it.

  • Lisa

    I went to THW in Midvalley once and never again. The dim sum there was horrible and unlike any Hong Kong dim sum I’d ever eaten. The staff were rude and unhelpful. When I asked about the strange taste of their cheong fun they said that was their recipe. Their attitude was that I could go to hell. My tastes buds were already. After that, I had my dim sum at Grand Harbour instead which was also at Midvalley.
    Tim Ho Wan, no loss to Malaysians.

  • Kitty

    What irks me are his comments which that majority of population doesn’t eat pork..when their restaurant doesn’t live up to our expectations of good dim sum. Their dim sum couldn’t even live up to the standards of the other competitor nearby which does not have Michelin star ratings. THW “s dim sum is just over priced for its dim sum’s standard and poor service.

  • ian

    I dont want to say much but look at these excellent dim sum spot in Selangor


    Most are fully packed and I dont see the problem of Malaysian being an Islamic country.

  • ahmog

    MSG + Pricey

    Been there once and went downhill from there.

    Failure due to Cultural differences? Explain the Jin Xuan Hong chain of dim sum restaurants that has been surviving for years. They serve pork.

    Blaming for the wrong reasons will hurt the businessman’s reputation even more.

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