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Somalia: The Very First Humanitarian “Customer Calling Center”

In her blog post about the very first humanitarian customer calling center, Anahi Ayala Iacucci describes “a quick and convenient way for Somali beneficiaries to give feedback about projects funded or services provided by the Danish Refugee Council using an SMS feedback system”: “This project has started in September 2011 and since then, “beneficiary SMS feedback has been implemented in 31 towns and villages in the North and East of Somalia…You can discover more about this project on the dedicated blog.”

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