Falling standards at Fiji's resorts
Written byJohn Liebhardt
Commenting on a local report regarding the falling service standards at some of Fiji's well-known resorts, Oceanic: User Experiences from the South Pacific argues that ‘service complacency’ is more dangerous to the viability of Fiji's large-scale tourism industry than any worries over ‘political instability.’
Written byJohn Liebhardt
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Good argument for focusing on service.