1 comment

• Anonymous

  I have been all over the ISP issue in Jordan, and I can tell you now, none of them is worth it. Every company is a ripoff or scam that sells people too much ‘promised’ bandwidth that is never delivered. As well as the high latency or ping, but their hardly to blame for that. HOWEVER, speeds are a disgrace, Jordanians can simply never catch up with the modern age if their internet is too slow, too limited, and too expensive. Moreover, customer support is the worst i have ever seen, call them, and either you don’t get through, or even worse, you DO get through.. but this is the part where they act dumb, unless they actually are. These ISP companies run scams such as jumping your quota in order to maintain just barely enough bandwidth to support their customers. Not to mention how they scam people in thinking that 200 Kilobytes per second is the same as the 2048 Kilobits per second that we pay for, and this applies to all the speeds that we pay for, they simply assume Jordanians are naive and uneducated that we cant figure out that our speed SHOULD BE 256, or AT LEAST close, where 10 percent of the time (if your lucky) you get 200, and if you download from your ISP’s **LOCAL** server, to check the cap of your bandwidth, it would be around 200, if not less, AT ANY TIME. If you complain about the speed to customer support, they would ask you to go to some website, download, and if you tell them your download speed is 200, theyll tell you your internet is working fine, or theyll give the excuse that the bandwidth is under pressure. WELL I KNOW FOR A FACT THAT NO MATTER WHAT TIME IT IS, JORDANIAN ISP’S LIMIT YOUR BANDWITH TO LOWER THAN IT SHOULD BE!!!!! some isps even boast that they are below the 80% bandwidth international standard ,, well i wonder how they achieved THAT!!!. I even remember an orange representative being asked on whether they plan to increase bandwidth, she replied that they were well within their customer bandwidth, as well as being no demand or need for more bandwidth, such an increase would not be necessary (that was last year in a magazine). SOMETHING HAS TO BE DONE:

  1) LOW SPEEDS AND HIGH PING, not getting as much speeds as promised, tricking people into believing that for example 200 Kilobytes per second is the same as 2048 Kilobits per second which we payed for, when IN FACT it should be 256, and same applies to all speeds, and this is not a bandwidth issue from the ISP, it is a CAP or LIMIT that they apply from the company, effectively saving on 20% of their bandwidth!!!

  2) POOR CUSTOMER SUPPORT that either acts dumb or tells you that there is nothing wrong, often asking you to disconnect your modem and router for a while, then telling you that it might be a problem with your router (Yea right) and to connect directly.

  3) JUMPING YOUR QUOTA in order to lessen your speeds to an even lower level when you don’t even download anything, for example in batelco, you used to be able to go into their website and monitor your downloading, however after noticing some very false values (EVEN AFTER I WAS LIMITED, i was boasting more download capacity than ever possible) and calling them on the phone several times, they removed the feature!!!!

  This is ridiculous, i have yet to meet a Jordanian happy with his/her internet connection, complaints on every company have been constantly made, the only solution is to wait for a miracle to happen. I am hoping that rumors about the government setting up fiber optic infrastructure for internet would be an improvement. Meanwhile, THE ISP’S SHOULD BE SUED DUE TO THEIR MALPRACTICE AND DECEPTION OF EVERY CUSTOMER. PROOF IS RIGHT THERE BEFORE OUR EYES, COMPLAINTS ARE MADE DAILY, THERE IS YET A DAY WHERE SOMEONE DIDNT TALK TO ME ABOUT HOW THEIR ISP HAS A CERTAIN ISSUE. IF WE DONT DO SOMETHING ABOUT IT, NOTHING WILL HAPPEN. MAKE YOUR VOICES HEART PEOPLE. THIS IS JORDAN, IM NOT SOME RANDOM GUY WITH NO KNOWLEDGE ABOUT THESE THINGS, I KNOW FOR A FACT THAT BANDWIDTH CAPS ARE THERE AND ARE LOWER THAN WHAT THEY ARE SUPPOSED TO BE, BY FAR!!! QUOTAS ARE BEING PLAYED WITH DAILY!!! SOME EX-EMPLOYEES HAVE REPORTED THAT IT IS ALL SCAMMING AND A BIG RIP OFF!!! FACT !!!!

  9 February 2009, 19:20 pm

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