Russia: “Word of Badmouth” · Global Voices
Veronica Khokhlova

Copydude writes about various ways of mistreating foreigners in Russia – and about “word of badmouth,” which certain Russian restaurant owners don't seem to know anything about: “According to customer service research, a dissatisfied customer complains to an average of eight other people about a bad experience. In the blogging era, you can probably put the figure nearer eighty.”