India: Why he won’t fly that airline anymore · Global Voices
Neha Viswanathan

Dateline Bombay on rude airline staff and why the one of the best airlines in India will lose its grip. “So you can have the best technical staff, the best equipment and the best food (in the airline business). But when your number one position gets to you and arrogance begins to creep in, then people lose respect for you. And they will opt out the moment they can.”