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Caribbean: The meaning of “excellent service”

Jamaican Francis Wade at Chronicles from a Caribbean Cubicle thinks about customer service in the Caribbean. “There is not a single island I have visited in which there is a local company giving excellent service to local people.” He tries to understand why, and congratulates the Sandals resort chain for being an exception.

1 comment

  • Susan

    There is NO GOOD CUSTOMER SERVICE in Trinidad…at least in my experience. I use an online store in Trinidad, a newspaper owner runs this business OR is in charge of it. I placed several orders this month, for Birthdays, Mother’s Day and Anniversary. EVERY TIME I ordered , I had to make a call from the U.S to remind them to deliver my item, because it was not sent on the date I requested. I sent TONS of e-mail…I am still awaiting a reply. One of my orders was delivered in a bag not saying who sent it. I requested a card and a message for this order. Whenever you try to explain a problem to these people, they TALK OVER YOU… THEY NEVER LISTEN TO WHAT YOU HAVE TO SAY. All they are concerned about is making excuses! Why can’t SOME Trinidadians JUST DO THEIR JOB? After spending at least 25 minutes on this particular web-site choosing my gifts to be delivered and checking out, I had to make a phone call and explain this information all over again. Everything the guy asked me, he had the infomation right in from of his face. “what’s the phone number of the person this gift going too.” I tell him. “Oh, I have it here.” That really got my blood flowing HOT!
    I have had this experience with several places in Trinidad, where I was treated with no respect. If I continue with all my experiences, this will be a book by the time I finish.

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